Microsoft Dynamics 365 is a cloud-based suite of business applications designed to streamline operations, enhance customer engagement, and drive better business outcomes.
Dynamics 365 offers agentic CRM, CCaaS, and ERP applications to help you better manage sales, service, finance, and supply chain operations. Use them individually or together to connect teams, processes, and data for improved efficiency and new insights. Utilize prebuilt agents in Dynamics 365 for common business processes, and extend with custom apps and agents with Copilot Studio and Power Platform.
In this practical deep dive into AI-powered service agents in Dynamics 365 Customer Service, Microsoft’s Rachel Ashby and Kos Srivastava show how you don’t need perfectly prepared data to get started with AI.
Discover how Cowork, a Microsoft 365 Copilot agent, can connect to Dynamics 365 ERP and drive procurement decisions at the speed of business, letting you reimagine the way work gets done in ERP.
Discover how AI agents, Copilot and Microsoft Dynamics 365 are reshaping supply chain across planning, procurement, production and warehouse management, and tightening integration with B2B commerce and field service.
Learn how Microsoft Dynamics 365 can enable turning demand into reliable output with Plan to Produce connecting planning, execution, quality and insights.
Learn how Microsoft Dynamics 365, along with AI and agents, enables CFOs and other finance leaders in global organizations streamline the financial lifecycle from defining accounting structures to closing books and operate with more agility, accuracy and compliance.
Learn how Microsoft Dynamics 365 supports the Inventory to Deliver process with capabilities to follow the movements of products through warehouse management, quality control, and distribution network, ensuring that customer orders are delivered on time and in full.